Returns + Exchanges

Auriel Gems & Jewels – Return & Exchange Policy

At Auriel Gems & Jewels, customer satisfaction is our priority. We stand by the quality of our products and are happy to assist with returns or exchanges, when applicable.

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Return Policy – Diamond Products

We offer:

• 2-day return window for refunds.
• 10-day exchange window for product exchanges.

Conditions:

• Damaged/Tampered Orders: If your order appears damaged or tampered during delivery, refuse to accept the package and notify us immediately with your Order ID.
• Change of Mind: If you simply do not like the product, log into your account (with the same email used for purchase) and initiate a return or exchange. We’ll arrange a free doorstep pickup.

• Returns: Accepted within 7 days of delivery.

• Refunds: Initiated within 4–7 business days after the item reaches our Pune warehouse.

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Orders with Offers (e.g., Buy 1 Get 1, Buy 2):

• Full order returns are required for a refund.
• Partial returns/exchanges are not allowed.
• Buy 1 Get 1 products are not eligible for exchange.

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Partial & Full Returns

• Partial Returns: You will receive store credit in your Auriel Wallet, usable for future purchases.
• Full Returns:
  • Prepaid Orders: Refunds credited to the original payment method within 5–7 business days after we receive the item.
  • COD Orders: Refunds issued via bank transfer within 5–7 business days after receipt, upon submission of valid bank details.

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Exchange Policy

• Exchange requests must be raised within 10 days of delivery.
• Doorstep pickup will be arranged once you raise a request from your account.
• After successful quality check, the replacement/ exchanged product will be delivered within 5–7 working days</strong? .
• Customized products are non-exchangeable.

Price Difference Handling:

• Higher-value exchanges: You’ll receive a coupon code equal to the original product value to place a new order.
• Lower-value exchanges: Difference refunded via credit note.

Note: Return/exchange of an already exchanged product is not permitted. No additional discounts apply to exchanged orders.

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Important Notes

• 📹 Unboxing Video Required: Mandatory to claim any missing/damaged/wrong product.
• 🎁 Gift Boxes are Non-Returnable.
• 💳 Store Credit Usage: Store credit is valid for maximum two uses per order.
• 👑 Luxury Sets: Return/exchange request within 24 hours of delivery only.
• 🎁 Free Gifts: Must be returned with the main product.
• 🏢 Walk-in Returns/Exchanges: Allowed only with a prior appointment.
• 🎉 Promotional Offers (e.g., Buy 2 Get 1): Full set return/exchange only; partial not allowed.
• 📦 Missed Pickup: You must self-ship the product.
• 💵 Refund Timeline: Refunds are initiated within 4–7 business days after your product reaches our Pune warehouse.

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Return Eligibility Restrictions

Returns/exchanges are not applicable for:

• Physically damaged items
• Requests raised after 48 hours of delivery (except specified timeframes)
• Customized or made-to-order items

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Partial Returns & Discounts

Returning part of a bulk discounted order? The refund will be recalculated based on the remaining items.

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Proof of Return

Keep your return receipt (physical or digital) for proof in case of shipment loss.

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How to Request Return/Exchange

📌 Submit your request via your Auriel account on our website. Requests via email, chat, or calls are not accepted.